We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. We may collect the personal information you directly give us through some of the following means:
The type of personal information we may collect can include (but is not limited to), your name, postal address, email address, phone numbers, billing information and, if applicable, employment information.
Where you do not wish to provide us with your personal information, we may not be able to provide you with requested services.
Our purposes for handling your personal information
As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances.
We collect, hold, use and disclose personal information to:
We will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure.
We may disclose personal information between our organisations or to third parties such as our suppliers, organisations that provide us with technical and support services, or our professional advisers, where permitted by law. If we disclose information to a third party, we generally require that the third party protect your information to the same extent that we do.
We will hold personal information as either secure physical records, electronically on our intranet system, in cloud storage, and in some cases, records on third-party servers, which may be located overseas.
We maintain appropriate physical, procedural and technical security for our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to the disposal of personal information.
We further protect personal information by restricting access to personal information to only those who need access to the personal information do their job. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information.
If we experience a security breach where your personal information is lost, stolen, accessed, used, disclosed, copied, modified or disposed of by any unauthorized person or in an unauthorized manner, we will notify you as soon as reasonably possible. If you reasonably believe that there has been unauthorized use or disclosure of your personal information, please contact our Privacy Officer.
Like most businesses, marketing is important to our continued success. We believe we have a unique range of products and services that we provide to customers at a high standard. We, therefore, like to stay in touch with customers and let them know about new opportunities. If you have opted to receive such emails may provide you with information about new products, services and promotions either from us,
You can, at any time, opt-out of receiving marketing material by contacting us. If you are a customer, you agree and acknowledge that even if you opt-out of receiving marketing material, we will still send you essential information that we are legally required to send you relating to the services we provide. Once you opt-out of receiving marketing material from us, you agree and acknowledge that this removal from our distribution lists may take several business days after the date of your request to be removed.
In order to deliver our products and services to you, we may disclose personal information to other organisations to whom we outsource certain functions including bulk mailing and market research, but only in relation to providing our products and services to you. We take reasonable steps to ensure that these organisations are bound by privacy obligations in relation to the protection of your personal information.
We take our obligations to protect personal information very seriously and we make every effort to deal only with parties who share and demonstrate the same attitude.
We will not disclose your personal information to third parties for marketing purposes without your consent.
You may opt-out at any time if you no longer wish to receive commercial messages from us. You can make this request by contacting our Privacy Officer, or by using the unsubscribe function included in each marketing email.
You may contact our Privacy Officer to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access. We may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information about you held by us.
We are not obliged to correct any of your personal information if it does not agree that it requires correction and may refuse to do so. If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.
We will respond to all requests for access to or correction of personal information within a reasonable time.
The Privacy Officer
Tangible Technology Networks Pty Ltd.
1A, 4 Rocklea Drive, Port Melbourne 3207 VIC, Australia
We take all complaints seriously and will respond to your complaint within a reasonable period.
Although we reserve the right to screen or monitor content on our systems, we generally do not do so. If you discover content that you believe should be taken down, you may file a complaint.
Your take down request must include specific information about the allegedly offending content. If your complaint is about copyright, trademark, or publicity rights infringement you must be the copyright owner.
Upon receiving a request:
Where contacting us, you have the option to remain anonymous or use a pseudonym. However, this right will not apply if it is impracticable for us to communicate with you that way or where we are required or authorised by law to only deal with individuals who have identified themselves.
Questions, requests or complaints should be made in writing by email at firstname.lastname@example.org.
By your use of our website and our products or services, you consent to the collection, use, storage, disclosure and management of your personal information in accordance with the Policy and as otherwise permitted by the Regulations.
The last update to this document was: 24 April 2020.
The Tangible Technology Networks (TTN) entity for Australia is Tangible Technology Networks Pty Ltd.
As an Australian company, we are bound by the Australia Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act).
If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
Address: GPO Box 5218. Sydney NSW 2001
Telephone: 1300 363 992